Return Policy


All product returns will only be accepted and refunded if it is in brand new condition and wrapped in the Original Manufacturing packing.

We offer a 7 day Return Policy starting on the day when the merchandise is received by a customer, so buy with confidence! You may return an item, excluding any shipping and Handling charges, within a period of 7 days according to the following guidelines:
All returns must be doubled boxed (manufacturers box inside a shipping box) and authorized by www.wheelchairsnmore.com . Please contact our customer service department for return authorization number and instructions prior to shipping merchandise back. Enclose the original receipt or a copy of it with your return. Also enclose a brief letter of explanation of return and state your request for either a refund or an exchange. Please include the authorization number on this letter and not on the outside of the box. Never write anything on the manufacturers box.

• Returns of non-defective opened merchandise are subject to a minimum 15%restocking fee.

• No restocking fee if provided merchandise is returned in unopened condition (brand new) within 7 days! If the package is opened there is a minimum 15% restocking fee.

• Any product, which appears to have an initial defect within 7 days of delivery, may be returned for a replacement (for the identical model only) without being subject to any restocking fees.

• RMA numbers are valid 30 days and the product must reach the warehouse before then. A delay will result in complete forfeiture of your credit. Products sent back without valid RMA numbers will not be accepted.

• Any merchandise returned to us unauthorized will be REFUSED.

• We are NOT responsible for lost or damaged packages returned to us.

• Customer is responsible for shipping charges on returns.

• Shipping and handling expenses are non-refundable (including all refused and unaccepted packages).

• Original manufacturers warranty cards and paperwork must be blank.

• Claims must be made within 5 days of receipt of merchandise. Customer is responsible for inspecting merchandise contents and condition within those 5 DAYS.

• In the event any of these conditions are not adhered to, we reserve the right to either refuse the return, or to charge a nominal restock fee of no less than 15% depending on the condition of the returned merchandise.

• Returns typically take 5-7 business days to process, Credits should be posted within 14 days of receipt.

Please Note: Not all items are eligible for a return or refund please contact us before proceeding with a return

Hours of Operation for Customer Service
Monday through Thursday: 9:00 am to 5:00 PM.
Friday 9:00 am to 1:00 p.m.

Saturday: Closed